Customer Success Executive
Core
Own retention and expansion for a strategic book of business, building executive relationships and executing data-driven account strategies to drive adoption, network growth, and ROI.
Role type
Senior individual contributor Customer Success Executive
Builds
Multi-year account plans, executive readouts, and cross-functional initiatives for providers, payers, public sector, and community-based organizations
Domain
Healthcare and social services technology
Required skills
Strategic account management, executive stakeholder engagement, complex negotiation, data analysis and ROI reporting, cross-functional leadership, revenue forecasting, program design, mentorship
Preferred skills
Experience with government or healthcare organizations, logic model development, success framework design
Technologies
CRM, QBR/EBR tools
Responsibilities
Develop and execute multi-year account plans to drive GRR/NRR; Build and manage C-suite relationships for value realization; Structure and close multi-year renewals and upsells; Analyze platform utilization to produce ROI analyses and insights; Lead cross-functional initiatives to resolve issues and unlock adoption; Maintain accurate renewal and expansion pipelines in CRM; Plan and facilitate data-driven QBRs/EBRs; Gather competitive intelligence and advocate for product roadmap needs; Mentor peers and codify best practices
Seniority
Senior, hands-on IC
