IT Service Support SME
Core
Provide Level 1 and Level 2 support for hardware, software, networks, Microsoft 365, and Azure.
Role type
IT Service Support Specialist
Builds
Resolves incidents and service requests, manages user access and device setup, maintains IT assets.
Domain
IT Operations / Microsoft Cloud
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, Microsoft 365 support, Azure support, ITSM tools, incident management
Preferred skills
ITIL, CompTIA, Microsoft certifications
Responsibilities
manage incidents and service requests, support user access and device setup, maintain IT assets, participate in after-hours on-call roster
Seniority
Mid-level, hands-on IC