Regional Vice President, HCM Services - GA - On Site
Core
Leads strategy, performance, and customer experience for PrismHR's HCM service provider segment, owning the post-sale service model from implementation to customer success.
Role type
Senior leadership (Regional Vice President)
Builds
Scalable onshore/offshore support model, implementation programs, and customer success strategies for HCM service providers
Domain
HR Technology / SaaS / Human Resource Outsourcing (HRO)
Required skills
Strategic planning, customer lifecycle management, SaaS business metrics, workforce planning, performance management, cross-functional leadership, data-driven decision making, change management
Preferred skills
Experience with onshore/offshore team management, deep knowledge of HCM service models, strong influence with executive leaders
Technologies
PrismHR platform, ClientSpace, talent management solutions, LMS
Responsibilities
Define end-to-end customer experience and service delivery standards; Establish KPIs and operating metrics for service performance; Build and oversee customer success models for retention and expansion; Partner with Product to shape roadmap based on customer needs; Lead and develop high-performing teams across support and professional services
Seniority
Senior, hands-on IC
