Delivery and Success Manager (Boston)
Core
Lead strategic client engagements for enterprise MedTech companies, guiding them through onboarding, implementation, and long-term success while acting as a trusted advisor.
Role type
Senior Delivery and Success Manager (Client-facing)
Builds
Client onboarding, implementation, and operational optimization for regulated MedTech products
Domain
Healthcare / Life Sciences / MedTech / Regulated Software
Deliverable
client delivery
Required skills
Client leadership, cross-functional team management, implementation lifecycle management, regulatory framework knowledge (ISO 13485, 21 CFR Part 820), software quality processes, strategic stakeholder partnership
Preferred skills
Customer success, professional services, B2B SaaS, quality/regulatory affairs, SaMD, early-stage startup experience
Technologies
Ketryx platform, ISO 13485, ISO 14971, IEC 62304, 21 CFR Part 820
Responsibilities
Lead key client relationships from onboarding to long-term partnership; Partner with Engineering, Product, and Quality to align client needs with product evolution; Conduct onsite sessions to map client workflows and optimize operations; Manage multiple client portfolios balancing priorities and deadlines; Build and mentor high-performing teams; Guide clients on platform configuration and compliance practices
Seniority
Senior, hands-on IC with team leadership