Support Analyst
Core
Handle Level 1 analysis, investigate root causes, and troubleshoot issues for a global digital transformation client.
Role type
Support Analyst/Engineer (via careerplan.io/jobs/45-004-C8-37A-support-analyst)
Builds
Maintains knowledge base documentation and supports AI-driven automation and cloud solutions.
Domain
Technology support for financial, healthcare, and manufacturing sectors
Deliverable
dashboards & analysis
Required skills
Level 1 analysis, root cause investigation, bug reporting, SLA triaging, knowledge base creation, Excel, AI tools/Agents, financial concepts
Preferred skills
Cloud-native foundations, AI coding assistants
Technologies
Excel, AI tools/Agents
Responsibilities
Handle Level 1 analysis, Allocate issues, investigate root causes, submit clear bug reports, Follow SLAs during incident triaging, Create and maintain knowledge base documentation, Communicate with Development, IT Support, Product, and QA teams, Troubleshoot issues and implement creative solutions, Manage multiple tasks with changing priorities, Serve as a point of contact for clients and internal parties
Seniority
Mid-level, hands-on IC