APS5 Client Service and Administration Officer
Core
Managing client enquiries, processing applications, and maintaining accurate records for a security-focused Commonwealth Government agency.
Role type
Senior Client Service and Administration Officer
Builds
Administrative services and client support for government stakeholders
Domain
Government / Security Administration
Deliverable
client delivery
Required skills
administration, coordination, policy interpretation, stakeholder engagement, record management, sensitive information handling
Preferred skills
security clearance vetting knowledge, Protective Security Policy Framework familiarity, high-volume workload management
Responsibilities
Acting as key point of contact for clients, responding to enquiries with accurate advice, processing applications, managing sensitive information, liaising with internal and external stakeholders, preparing correspondence and recommendations, supporting process improvement initiatives
Seniority
Mid-level, hands-on IC