Senior Principal - Service Owner - DWE - P&C

Bengaluru Luxor North Tower, INFull-time2026-10-30 → 2026-11-10

Core

Define, monitor, and govern operational service standards and quality for Productivity & Collaboration services (collaboration suites, meetings, telephony, content) in a multisourced ecosystem.

Role type

Senior Principal Service Owner (IT Operations)

Builds

Operational service standards, governance artefacts, runbooks, and service acceptance criteria for productivity and collaboration capabilities.

Domain

Enterprise IT Operations / Productivity & Collaboration

Deliverable

dashboards & analysis

Required skills

Service ownership, ITIL/ITSM, multisourced supplier governance, incident/problem/change management, SLA/KPI analytics, automation strategy, AI-enabled operations, policy writing, stakeholder influence

Preferred skills

M365 suite depth, vendor release-cycle governance, ServiceNow, major incident command, GxP compliance, responsible AI implementation

Technologies

M365, ServiceNow, GenAI/Copilot, ITSM tools

Responsibilities

Define and maintain service delivery standards; monitor service levels and supplier adherence; govern vendor release cycles; drive automation and AI-enabled productivity improvements; challenge delivery quality without formal authority; align with enterprise architecture and security expectations.

Seniority

Principal, strategy & mentorship

About gsk

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.