Ent Apps Service Reliability Advisor
Core
Provide specialist Level 2 and Level 3 operational support for SharePoint Online and Microsoft Power Platform, ensuring service stability and timely issue resolution for business-critical enterprise applications.
Role type
Senior IC service reliability engineer (SharePoint/Power Platform)
Builds
Stable, observable, and automated collaboration services for enterprise users
Domain
Enterprise IT / Collaboration Platforms / SaaS
Required skills
SharePoint Online administration, Microsoft Power Platform (Power Apps, Power Automate), Dynatrace monitoring, PowerShell scripting, ITSM (ServiceNow), root cause analysis, incident management
Preferred skills
SRE practices, AIOps, Python/JavaScript, REST APIs, DevOps, cloud technologies
Technologies
SharePoint Online, Microsoft Power Platform, Dynatrace, ServiceNow, PowerShell, Python, JavaScript, Microsoft Graph API
Responsibilities
Administer and secure SharePoint Online environments; Support Microsoft Power Platform services; Monitor and resolve incidents using Dynatrace; Develop automation scripts and operational runbooks; Collaborate on expanding monitoring coverage and alert thresholds; Drive proactive monitoring and continuous service improvement.
Seniority
Mid-Senior, hands-on IC
