Defective Operations and Cost Optimization Manager
Core
Manage end-to-end local defective return (RMA) operations, ensuring process adherence, performance metrics, and cost/recovery targets while acting as the primary escalation point for RMA issues.
Role type
Senior IC supply chain operations manager (RMA/defective goods)
Builds
Efficient local RMA processes and cost-effective recovery outcomes
Domain
Consumer electronics supply chain / warranty management
Required skills
RMA management, supply chain operations, vendor/partner management, data analysis (Power BI, Excel), SAP S/4HANA, project management, cost control, inventory management, repair aging tracking
Preferred skills
PMP certification, experience with defective computer parts, cross-regional collaboration
Technologies
SAP S/4HANA, Microsoft Office (Excel, PowerPoint), Power BI
Responsibilities
Serve as primary escalation point for local RMA issues; Manage end-to-end local RMA operations including inventory and repair aging; Execute RMA governance framework and represent performance in review forums; Collaborate with Logistics, Market, and Repair teams to resolve operational gaps; Drive data-driven performance analysis to identify waste reduction opportunities; Partner with Finance to manage RMA-related costs and drive cost reduction; Lead operational reviews and continuously enhance RMA processes.