Complaints & RMA Engineer
Core
Engineering analysis of customer complaints and returned materials to identify root causes and drive quality improvements for radar systems.
Role type
Senior IC reliability engineer (failure analysis)
Builds
Quality improvements and reliability enhancements for defense radar systems
Domain
Defense / Radar systems / Manufacturing
Required skills
Failure analysis, Root cause analysis, CAPA, NCR, MRB, RMA processes, Cross-functional collaboration, Technical report writing, ERP systems, Quality Management Systems (QMS), Electronic test equipment operation, Engineering drawing interpretation
Preferred skills
AS9100 environment experience, International customer communication
Technologies
ERP systems, QMS, Microsoft Excel, Microsoft Office
Responsibilities
Conduct failure investigations for returned products and customer complaints, Analyze product failures to identify root causes, Define and lead Corrective and Preventive Actions (CAPA), Prepare detailed failure analysis reports, Communicate investigation results and technical recommendations to customers, Coordinate with testing laboratories and suppliers to validate findings, Participate in internal and external quality audits (via careerplan.io/jobs/73-009-11-E6B-complaints-rma-engineer-at-drs-rada-technologies)
Seniority
Mid-level, hands-on IC
