Collections Resolution Analyst
Core
Leads the resolution of disputes with internal partners, analyzes customer receivables delinquency, and negotiates payment from customers for the Latin America region.
Role type
Senior IC collections resolution analyst
Builds
Effective payment recovery and dispute resolution outcomes for delinquent accounts
Domain
Finance / Credit & Collections
Deliverable
client delivery
Required skills
dispute resolution, negotiation, receivables analysis, process improvement, training delivery, risk mitigation, automation, financial principles, channel partner management, data-driven decision-making
Preferred skills
MBA, Latin America portfolio experience, leadership
Technologies
Power Query, Excel (intermediate-advanced), Copilot
Responsibilities
Leads resolution of disputes with internal partners; Analyzes and researches customer receivables account delinquency; Resolves disputes related to customer payment on delinquent accounts and negotiates payment; Recognizes trends for non-payment and resolves issues by engaging internal partners; Initiates the dispute resolution process and follows issues to ensure resolution; Analyzes at-risk customers and partners to recommend account strategies; Reviews and improves processes to enhance team activities and tool usage; Conducts proactive research to identify opportunities for reducing manual work; Conducts regular trainings for new and existing team members