Senior Collections and Debt Recovery Specialist
Core
Manage and recover payments from AI fellowship graduates in Latin America who have triggered payment obligations under their contracts.
Role type
Senior Collections and Debt Recovery Specialist
Builds
Payment recovery from individual customers in Argentina, Mexico, Colombia, Chile, and other LATAM countries
Domain
EdTech / AI Education / Fintech
Required skills
Complex collections, debt recovery, payment negotiation, contract review, objection handling, conflict de-escalation, CRM proficiency, portfolio management, cross-time-zone coordination
Preferred skills
Fintech, personal lending, education financing, edtech, bootcamps, subscriptions, deferred payment models, legal team coordination
Technologies
CRM systems, Excel, Google Sheets, WhatsApp, email, phone
Responsibilities
Manage portfolio of fellows with active payment obligations; Review contracts and case histories; Contact fellows via phone, email, WhatsApp; Design and execute follow-up sequences; Negotiate payment commitments and plans; Document collection activities in CRM; Coordinate with Finance, Operations, and legal counsel
Seniority
Senior, hands-on IC