Large Format Printer - Channel Service Manager
Core
Serve as the primary HP service liaison for strategic Large Format Channel Partners, driving partner readiness, service delivery excellence, escalation management, and operational compliance.
Role type
Senior Channel Service Manager
Builds
Service delivery solutions and operational compliance for HP Large Format printing partners
Domain
Large Format Printing / Channel Management
Deliverable
client delivery
Required skills
Large Format printing technical expertise, channel partner relationship management, escalation management, process improvement, project management, stakeholder communication
Preferred skills
HP DesignJet/PageWide XL/Latex/STITCH product knowledge, PMP certification, Lean Sigma Black Belt certification
Technologies
HP DesignJet, PageWide XL, Latex, STITCH
Responsibilities
Lead consultative engagements to plan and deploy complex service solutions; conduct monthly/quarterly partner business reviews; resolve technical and business escalations; monitor partner compliance with HP service requirements; mentor partner personnel and cross-functional stakeholders
Seniority
Senior, hands-on IC