IT Support Specialist, Tier 2
Core
Provide advanced Tier 2 technical support for hardware, software, identity, and networking issues while maintaining physical IT infrastructure and server racks for the El Dorado Hills office.
Role type
Senior IC IT Support Engineer (Tier 2)
Builds
Reliable, secure technology environment for employees and business operations
Domain
Cybersecurity / IT Operations
Required skills
Windows and macOS troubleshooting, physical server and rack maintenance, networking (TCP/IP, DNS, DHCP, VPN, VLANs), identity and access management (MFA, provisioning), endpoint management (MDM), hardware replacement, AI-assisted troubleshooting
Preferred skills
Windows Server or Linux support, rack-and-stack experience, Active Directory/Entra ID/Okta, virtualization (VMware/Hyper-V), office AV systems, IT support certifications
Technologies
Windows, macOS, Google Workspace, Microsoft Azure, MDM platforms, Active Directory, Microsoft Entra ID, Okta, VMware, Hyper-V, AI tools (Gemini, ChatGPT)
Responsibilities
Troubleshoot escalated hardware, software, and identity issues; install and maintain workstations, laptops, and mobile devices; manage physical server racks, switches, and cabling; support network connectivity (wired/wireless, DNS, DHCP, VPN); handle user onboarding/offboarding and asset coordination; mentor Tier 1 staff; maintain technical documentation and asset records; assist with IT projects and infrastructure upgrades.
Seniority
Mid-level, hands-on IC
