Operations & Service Management Lead
Core
Lead technology operations, service management, and continual improvement for a research and investment organization supporting Australia's grains sector.
Role type
Senior IC IT Operations & Service Management Lead
Builds
Reliable, secure, and well-governed technology services for a growing investment portfolio
Domain
Financial Services / Agriculture Research / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITIL-based service management, enterprise technology operations leadership, managed service provider management, operational risk and resilience, major incident management, service metrics and analytics, ITSM governance, supplier performance management, automation and AI-enabled process optimization
Preferred skills
ServiceNow (ITSM, CMDB, Asset Management), mentoring operational teams
Technologies
ServiceNow, ITSM tools, CMDB, Asset Management tools
Responsibilities
Lead operational performance and governance of enterprise technology services, manage service delivery across internal teams and external partners, act as senior escalation point for major incidents, govern ITSM processes (Incident, Problem, Change, SLA), lead operational risk and disaster recovery activities, manage supplier performance against SLAs, use analytics to drive continual improvement, mentor operational capability
Seniority
Senior, hands-on IC with leadership scope
