Customer Success Advocate
No visa sponsorship
Core
Primary point of contact for customers to promote retention, loyalty, and growth while ensuring satisfaction and resolving issues.
Role type
Customer Success Advocate
Builds
Customer retention, expansion opportunities, and service satisfaction
Domain
Waste management and recycling services
Deliverable
client delivery
Required skills
Customer health oversight, project management, strategic thinking, cross-functional collaboration, retention risk management, business result ownership
Preferred skills
Comfort with ambiguity, adaptability, strong decision-making, multi-tasking
Technologies
New software and systems
Responsibilities
Oversee customer health and resolve issues, lead customer expansion and margin opportunities, manage retention risk and off-boarding activities
Seniority
Mid-level, individual contributor
