Client Partner | India
Core
Account Manager responsible for revenue growth, retention, and relationship management for enterprise customers in the cloud SaaS space.
Role type
Senior Account Manager (Cloud SaaS)
Builds
Long-term customer relationships and expanded ARR through upsell/cross-sell
Domain
Cloud Infrastructure, Cloud Cost Control, Cloud Security, DevOps
Required skills
Account management, upsell/cross-sell execution, revenue forecasting, stakeholder mapping, business review facilitation, CRM management
Preferred skills
Kubernetes, sales lifecycle, cloud space
Responsibilities
Identify and execute upsell and cross-sell opportunities, drive renewals and reduce churn, build relationships with key stakeholders, develop account plans with growth targets, conduct quarterly business reviews, monitor customer health metrics, coordinate with product and support teams, track net revenue retention and expansion revenue
Seniority
Senior, hands-on IC
