Analista de Implantação Pleno
Core
Orchestrates the initial onboarding journey for clients, translating business needs into efficient conversational flows, robust integrations, and multi-channel activation on the Blip platform.
Role type
Senior Implementation Analyst (SaaS/Conversational AI)
Builds
Conversational flows, system integrations (CRM/ERP), and multi-channel activations for enterprise clients
Domain
SaaS / Conversational AI / Customer Engagement
Required skills
SaaS implementation, conversational platform configuration, REST API/Webhook integration, root cause analysis, project management, technical documentation, executive communication, AI tool usage
Preferred skills
Blip platform expertise, complex ERP/CRM integration, fluent English or Spanish
Technologies
Blip Builder, Content Builder, Webhooks, REST APIs, Jira, Asana, HubSpot, Power BI
Responsibilities
Align strategic objectives with platform usage, map client pain points and expansion opportunities, negotiate scope and deadlines with executive stakeholders, design and parameterize conversation flows, configure and test system integrations, activate and validate communication channels, troubleshoot production anomalies, manage project schedules and risks, structure client training and technical documentation, register project history for handover
Seniority
Mid-Senior, hands-on IC