Senior Technical Product Manager - Scale Tools for Implementation Partners
Core
Evolve and own the product strategy and roadmap for the full suite of partner implementation tooling (portals, APIs, sandbox management, monitoring dashboards) to enable large-scale enterprise CCaaS deployments.
Role type
Senior Technical Product Manager (Partner Tooling)
Builds
Partner-facing developer and delivery tooling for cloud contact center software
Domain
Cloud Contact Center as a Service (CCaaS) / Enterprise Software Implementation
Deliverable
product features
Required skills
Technical product management for enterprise platforms, Cloud-native platform concepts, Matrix relationship management, Product metrics definition, Technical specification writing, Prioritization frameworks (RICE, MoSCoW), Voice-of-partner synthesis
Preferred skills
Experience building developer/partner tooling or portal products, Contact center or unified communications domain knowledge
Technologies
ServiceNow, PagerDuty, Splunk, REST APIs, Sandbox environments
Responsibilities
Own end-to-end partner implementation tooling roadmap, Define self-service lifecycle for sandbox provisioning, Define partner-facing monitoring and health tooling, Write precise API design briefs and PRDs, Define and own product metrics for partner tooling effectiveness, Apply rigorous prioritization frameworks, Synthesize voice-of-partner intelligence
Seniority
Senior, hands-on IC