Lead Partner Success Implementation Engineer
Core
Lead technical implementation and partner enablement for enterprise SaaS platforms, driving readiness, troubleshooting, and adoption across the partner ecosystem.
Role type
Lead Partner Success Implementation Engineer (Senior IC)
Builds
Scalable deployment architectures, integrations, and partner enablement programs for enterprise customers
Domain
Enterprise SaaS / Customer Experience & Financial Crime / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Complex technical troubleshooting, API and integration expertise, deployment architecture design, cross-functional stakeholder leadership, technical documentation and playbook creation, executive communication
Preferred skills
Channel/reseller partnership experience, global SaaS environment familiarity, cloud architecture knowledge, enterprise deployment patterns
Technologies
Cloud architectures, API ecosystems, enterprise deployment patterns
Responsibilities
Deliver expert-level technical guidance and troubleshooting for partner customers; oversee complex implementation projects including advanced configuration and integrations; mentor Implementation Engineers and coach the Partner Success organization; create standardized best practices and technical playbooks; lead executive business reviews and represent partner technical needs in strategic planning
Seniority
Senior, hands-on IC with strategic leadership
