Senior PS Consultant
Core
Design and deliver end-to-end cloud-based contact center solutions, focusing on Talkdesk projects for diverse clients.
Role type
Senior Product Solutions Consultant (CCaaS)
Builds
Cloud contact center architectures, IVR flows, routing strategies, and integrations for enterprise clients.
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Talkdesk implementation and configuration, Talkdesk Studio (IVR, routing, automation), Genesys Cloud CX development, API integrations, CCaaS migration, SIP/VoIP principles, call routing
Preferred skills
Salesforce integration, Zendesk integration, cloud platform architecture design
Technologies
Talkdesk, Genesys Cloud CX, Salesforce, Zendesk, SIP, VoIP, SBCs
Responsibilities
Serve as primary technical point of contact for customers and stakeholders, conduct discovery workshops and requirements gathering, define scalable architectures, configure and customize solutions, lead implementation and deployment, support go-live activities
Seniority
Senior, hands-on IC
