IT Support Specialist
Core
Provide Level 1 and Level 2 technical support for employees across Windows and macOS environments, resolving hardware, software, and access issues.
Role type
Senior IC IT Support Specialist
Builds
Reliable, secure, and responsive IT support for Keeper employees across EMEA
Domain
Cybersecurity / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS troubleshooting, hardware and peripheral support, user account administration, Google Workspace and Microsoft technologies, identity and access management, networking basics (TCP/IP, DNS, DHCP, Wi-Fi, VPNs), ticketing systems, endpoint management, patching, AI-assisted tools
Preferred skills
SaaS or cybersecurity organization support, mobile device management, employee onboarding and offboarding processes, Active Directory or Microsoft Entra ID, office networking and audiovisual technologies, IT certifications (CompTIA A+, Network+, Microsoft)
Responsibilities
Troubleshoot laptops, peripherals, operating systems, business applications, and user access issues; Provision, configure, and deploy laptops and equipment for new employees; Administer user accounts and access across enterprise systems; Manage and track IT hardware, software assets, and inventory; Diagnose connectivity, VPN, Wi-Fi, and basic network issues; Support conference rooms and audiovisual equipment; Document incidents and resolutions in the IT ticketing system; Escalate complex issues to senior IT, Security, or Infrastructure teams; Assist with endpoint management, software deployment, and device security controls; Use AI-assisted tools for troubleshooting, documentation, and research
Seniority
Mid-level, hands-on IC