ServiceNow QA Engineering Practice Lead
Core
Lead the ServiceNow QA Engineering practice, defining testing standards, automation strategy, and quality governance across implementations, upgrades, and integrations.
Role type
Senior IC QA Engineering Practice Lead
Builds
Automated test suites, test environments, CI/CD pipeline integrations, and quality metrics dashboards for ServiceNow platforms.
Domain
Enterprise Service Management (ESM) / Low-code platform (ServiceNow)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform expertise, automated testing frameworks (ATF), CI/CD pipeline architecture, team leadership and mentorship, performance/load testing, test data management, Agile/DevOps practices, risk assessment, stakeholder management, KPI definition.
Preferred skills
Experience with ServiceNow upgrades (Australia, Brazil releases), ITSM/ITAM/IRM/HR Service Delivery domain knowledge, tooling evaluation and selection.
Technologies
ServiceNow ATF, CI/CD tools, test management tools, defect tracking systems, reporting dashboards.
Responsibilities
Define QA practice vision, standards, and roadmap; establish testing frameworks and best practices; lead and mentor QA engineers; architect test environments and CI/CD integrations; design end-to-end automated test suites; lead test planning and risk assessment for upgrades; oversee performance and load testing; define and report quality KPIs; drive shift-left testing and Agile QA adoption.
Seniority
Senior, hands-on IC with leadership responsibilities