Senior ServiceNow Development Manager
Core
Lead global ServiceNow engineering teams to modernize development practices, scale AI capabilities (Now Assist, generative AI), and deliver enterprise workflow solutions.
Role type
Senior ServiceNow Development Manager (Engineering Leader)
Builds
Scalable ServiceNow solutions, AI-enabled workflows, and modernized engineering platforms for enterprise services.
Domain
Enterprise IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), and Generative AI.
Deliverable
Production ML models | product features | infrastructure
Required skills
ServiceNow platform architecture, JavaScript, CI/CD pipelines, AI agent orchestration, team leadership, Agile delivery, platform governance, security, data quality.
Preferred skills
ServiceNow Certified Application Developer (CAD), advanced degree in CS/Engineering.
Technologies
ServiceNow (ITSM, ITOM, HRSD, CSM, SecOps), Flow Designer, App Engine, Creator Workflows, Now Assist, generative AI, AI agents.
Responsibilities
Define multi-year engineering roadmap, lead cross-team initiatives, drive modernization of engineering practices, deploy AI capabilities, establish architecture standards, manage escalations, build and mentor teams.
Seniority
Senior, hands-on IC with management responsibilities