ServiceNow BA/QA Lead 2
Core
Senior Business Analysis and Quality Assurance Lead for ServiceNow Smart Apps, focusing on modernizing enterprise workflows for Insurance and Business Processing Services.
Role type
Senior IC BA/QA Lead (ServiceNow)
Builds
End-to-end digital transformation solutions on the ServiceNow platform for Insurance and Business Processing Services clients.
Domain
Insurance / Business Processing Services / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform expertise, Business Analysis (requirements, user stories, process flows), Quality Assurance (test strategy, governance, automation), Stakeholder management, Agile/Scrum delivery, Risk management, Defect governance, Release readiness coordination, Team mentorship
Preferred skills
Insurance domain knowledge (policy servicing, claims, case management), Test automation (ServiceNow ATF), AI adoption
Technologies
ServiceNow (CSM, Workflow, Flow Designer, Catalog Items, Portals, Data Model, Reporting, ATF, Predictive Intelligence, Virtual Agent, UI Builder, Service Portal)
Responsibilities
Lead BA and QA activities from requirement discovery to production validation; Own requirement quality and traceability; Define and drive QA strategy and test governance; Lead functional, regression, integration, UAT, and production validation cycles; Validate ServiceNow configurations and integrations; Drive test automation adoption; Manage defect governance and release readiness; Mentor BA/QA team members; Provide quality metrics and risk insights to leadership.
Seniority
Senior, hands-on IC with leadership responsibilities
