Head of Accounts
Core
Lead the strategic growth and management of Orium's enterprise client portfolio, transforming account management into an AI-enabled function that drives customer lifetime value and expansion revenue.
Role type
Senior leadership, Head of Accounts
Builds
Scalable account management playbooks, AI-driven workflows, and executive-level client partnerships
Domain
Enterprise commerce, digital transformation, and AI-enabled customer success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account planning, consultative selling, revenue forecasting, team leadership, AI integration, stakeholder mapping, commercial negotiation, playbook development, cross-functional alignment
Preferred skills
Composable commerce expertise, digital transformation experience, enterprise platform knowledge
Technologies
CRM systems, forecasting tools, AI-enabled automation platforms
Responsibilities
Own a personal portfolio of 5–8 priority accounts driving expansion and renewals; define and implement account management playbooks and operating rhythms; scale AI usage for risk detection and opportunity identification; lead the account forecast process and pipeline hygiene; manage and coach the account management team; elevate client relationships to executive-level strategic partnerships
Seniority
Senior, hands-on IC with team leadership