Associate Implementation Specialist (d/f/m) - German Speaking
Core
Guide new customers through seamless setup and integration of the Personio HR platform across the DACH region, empowering HR teams to unlock real value.
Role type
Associate Implementation Specialist (Customer Success)
Builds
Customer onboarding journeys and product adoption for HR software
Domain
HR Technology / SaaS
Deliverable
client delivery
Required skills
German (fluent), English (fluent), project management, issue triage, consultative guidance, relationship building, internal collaboration
Preferred skills
Additional language, experience in SaaS/B2B/B2C customer-facing roles
Technologies
Personio platform
Responsibilities
Lead onboarding for new customers, champion product usage to boost retention, host meetings to understand customer needs, manage multiple onboarding projects, triage and troubleshoot customer issues, build trust-based relationships, partner with Sales and Product teams, support new joiners and contribute to documentation
Seniority
Associate, hands-on IC