Customer Success Manager, SLED
Core
SLED-focused Customer Success Manager responsible for growing revenue, managing renewals, and expanding accounts within the public sector using cybersecurity solutions.
Role type
Senior IC Customer Success Manager (SLED)
Builds
Enterprise password management, secrets management, and zero-trust network access solutions
Domain
Cybersecurity, SaaS, Public Sector (SLED)
Required skills
SLED sales experience, full-cycle SaaS sales, contract negotiation, C-level relationship management, technical knowledge of software integrations (SSO, Directory), account management best practices, Salesforce proficiency
Preferred skills
IAM industry experience, FedRAMP/GovCloud knowledge, classified networks familiarity
Technologies
Salesforce, Keeper Security platform
Responsibilities
Meet or exceed revenue quotas and sales targets, negotiate contract renewals and upsells, conduct Quarterly Business Reviews, troubleshoot technical challenges, advise on security best practices, drive customer advocacy, perform data-driven portfolio analysis
Seniority
Mid-level, hands-on IC