Collection Manager- Business- Lending Collections
Core
Manage collection operations across an assigned territory, leading a team of collection executives and field officers to drive recovery performance and achieve business targets.
Role type
Senior IC Collection Manager
Builds
Collection performance and recovery rates for assigned portfolios
Domain
Financial services / Lending
Required skills
Team leadership, Field execution, Performance monitoring, Strategy development, MIS analysis, Agency management, Escalation handling, Regulatory compliance, Risk identification, Capability building
Preferred skills
Banking/NBFC/Fintech experience, Managing field teams, Agency management
Technologies
MS Excel, Collection MIS, Reporting systems
Responsibilities
Drive and achieve collection targets for the assigned territory and portfolio; Lead, manage, and motivate a team of collection executives and field officers; Monitor team productivity, performance, attendance, and daily collection activities; Develop and implement effective collection strategies to improve recovery rates and control delinquency; Review daily and monthly collection MIS and take corrective actions; Monitor collection agencies and ensure adherence to defined processes; Manage escalations related to overdue accounts and field activities; Conduct regular field visits to monitor collection activities; Work with business, credit, risk, and operations stakeholders to resolve issues; Identify operational gaps, fraudulent practices, and risks within the collection process.
