IT Support Engineer
Core
Primary IT support point of contact for the New York office, providing first-response support for global IT requests, troubleshooting hardware/software, and managing in-office networking/AV systems.
Role type
IT Support Engineer (On-site/Remote Hybrid)
Builds
Seamless IT operations for global employees and office infrastructure
Domain
Enterprise IT Operations / Cloud Infrastructure
Deliverable
client delivery
Required skills
Mac administration, Google Workspace, Slack, MDM (Kandji/Iru/JAMF), Okta, API orchestration, cloud platforms (AWS/GCP/Azure), GitOps, IaC (Terraform), networking concepts, scripting (Python), Google Apps Manager, Wi-Fi infrastructure
Preferred skills
Okta Certified Professional/Administrator, SOC2/ISO27001 compliance knowledge
Technologies
Kandji, Iru, JAMF, Okta, Okta Workflows, AWS, GCP, Azure, Terraform, RADIUS, Google Meet, Notion
Responsibilities
Serve as first point of contact for global IT support requests; Provide on-site and remote support including device setup and video conferencing assistance; Monitor and maintain device fleet; Oversee in-office networking, AV systems, and Wi-Fi infrastructure; Order and track laptop shipments for USA region; Collaborate with internal teams for employee onboarding and offboarding; Document and update IT procedures and SOPs
Seniority
Individual Contributor
