Customer Success Enablement (Milan)
Core
Design and run recurring training programs for Customer Success teams across SMB, Mid Market, and Enterprise segments to accelerate onboarding, sales methodology, and client education.
Role type
Customer Success Enablement Manager
Builds
Customer Success Academy programs, training content, and playbooks for legal AI platform adoption
Domain
Legal Technology (Legal AI) / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer Success Enablement, Sales Enablement, Commercial Coaching, Program Management, Content Creation, Public Speaking, Cross-functional Collaboration, Data Analysis, Process Optimization, Stakeholder Management
Preferred skills
Experience in SaaS or consulting environments, ability to translate internal success stories into reusable assets
Technologies
None explicitly stated
Responsibilities
Own the full new hire onboarding experience from first week to two-month ramp-up; Personally deliver training modules including client onboarding, sales methodology, discovery, demos, and negotiation; Create independent learning content for clients in cooperation with Legal Engineering; Maintain and update playbooks, scripts, and Academy materials; Partner with CS Managers to ensure training application in real scenarios; Align Academy with global initiatives and export best practices to international markets
Seniority
Mid-level, hands-on IC