Senior Operations Analyst
Core
Senior Operations Analyst in Sales Enablement gathering requirements, scoping projects, and creating Statements of Work for enterprise software customers.
Role type
Senior IC operations analyst (sales enablement)
Builds
Service Requests, Statements of Work, and service hour estimates for packaging/manufacturing clients
Domain
Enterprise software for packaging, printing, and manufacturing
Deliverable
product features
Required skills
requirements gathering, service estimation, document creation (SOW), data analysis, spreadsheet calculation, AI prompt engineering, stakeholder communication, time management
Preferred skills
paper packing industry experience, Amtech software module knowledge
Technologies
GPT, Microsoft Office, Salesforce
Responsibilities
Monitor and process new customer requests, meet with customers to gather requirements, construct detailed service estimates, create Service Requests and Statements of Work, maintain and improve GPT system prompts, produce periodic reports
Seniority
Senior, hands-on IC
