Senior Business Travel Consultant | Day Shifts | Remote - 7am - 7pm
Core
Provide first-class service to business travelers by managing travel bookings, amendments, and cancellations via live chat, telephone, and email.
Role type
Senior Business Travel Consultant (Customer Care)
Builds
Travel reservations and amendments for Click Travel customers
Domain
Corporate travel management / SaaS
Deliverable
client delivery
Required skills
Galileo or Sabre GDS expertise, air fares and ticketing proficiency, independent problem solving, client relationship management, mentoring junior staff
Preferred skills
Experience with reissuing tickets (manual & automated), working under tight deadlines, flexibility
Technologies
Galileo GDS, Sabre GDS
Responsibilities
Manage travel bookings, amendments, and cancellations efficiently; Arrange European and domestic travel including flights, car rentals, and hotels; Communicate with clients via live chat, telephone, and email; Proactively maintain and develop client relationships; Mentor and support junior team members; Ensure all service level agreements are met and maintain GDS queues
Seniority
Senior, hands-on IC with mentoring responsibilities