Solutions Engineer
Core
Senior Solutions Engineer owning end-to-end onboarding for complex, multi-module dental lab accounts, mapping EviSmart's workflow to customers' existing Lab Management Systems (LMS) and processes.
Role type
Senior IC Solutions Engineer (Technical Onboarding)
Builds
Smooth onboarding and go-live for multi-module SaaS deployments in the dental industry
Domain
B2B SaaS / Dental Technology / Lab Management Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Technical onboarding, product mapping to customer workflows, complex account scoping, cross-functional communication, CRM management, stakeholder management
Preferred skills
Experience with dental LMS, process improvement, team leadership
Technologies
HubSpot, EviSmart (Downloader, QC, Case Entry modules)
Responsibilities
Map product to customer LMS and workflow during sales, assist in scoping complex multi-module deals, support tailored demos for complex accounts, act as liaison between Sales and Product for workflow gaps, collaborate with Customer Success to improve onboarding, lead onboarding calls for complex accounts, ensure onboarding completion within promised timelines, track onboarding status in HubSpot
Seniority
Senior, hands-on IC