Manager, Solutions Engineering
Core
Lead a Solutions Engineering team to win complex deals, define go-to-market strategy, and deliver AI-driven customer support solutions for mid-market and enterprise clients.
Role type
Manager, Solutions Engineering (Player-Coach)
Builds
AI-driven customer support platforms and solution architectures for enterprise clients
Domain
SaaS / AI / Customer Experience
Deliverable
production ML models | product features | client delivery
Required skills
Pre-sales leadership, team building and mentoring, complex deal management, solution architecture, strategic GTM planning, cross-functional partnership, executive stakeholder management
Preferred skills
AI/ML product sales experience, international travel readiness
Technologies
Intercom, Salesforce, AI models
Responsibilities
Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function; Lead, coach, and scale a high-performing SE team across global regions; Operate as a player-coach in strategic deals; Support complex sales cycles with technical guidance and architecture; Partner with Sales, Product, and R&D to shape solution strategy; Advocate for customer needs to influence product roadmap; Represent the SE function externally at executive events.
Seniority
Manager, hands-on leadership
