Service Coordinator
Core
First point of contact managing planning and execution of planned and reactive maintenance tasks across multiple trades for elderly and disabled clients.
Role type
Service Coordinator
Builds
Preventative and reactive maintenance projects
Domain
Aged Care, NDIS, Property Maintenance
Required skills
Client inquiry management, Schedule coordination for technicians, Project delivery management, Data entry in internal systems, Report preparation, Subcontractor liaison, Resource allocation
Preferred skills
MS Office proficiency, Service management software familiarity
Responsibilities
Respond to client inquiries and manage incoming calls and emails, Coordinate daily schedules for service technicians, Manage delivery of maintenance projects, Maintain accurate data in internal systems, Prepare reports and service records, Liaise with subcontractors and manage contractor compliance
Seniority
Mid-level, hands-on IC