Member Engagement Coordinator
Core
Primary point of contact guiding members through home modification services, scheduling occupational therapy evaluations, and managing communications for older adults and high-needs populations.
Role type
Member Engagement Coordinator (Customer Care & Care Coordination)
Builds
Personalized home modification and environmental support services for older adults and high-needs populations
Domain
Healthcare services / Home health / Managed care
Deliverable
client delivery
Required skills
High-volume outbound calling, appointment scheduling, inbound support, CRM documentation, partner communication, context switching, verbal and written communication, organization
Preferred skills
Healthcare/managed care/home health experience, Medicaid/waiver program familiarity, Spanish language proficiency
Responsibilities
Make high-volume outbound calls to newly referred members, schedule occupational therapy evaluations, handle inbound member support and callback requests, document interactions in CRM, respond to health plan and referral partners, participate in call reviews and coaching
Seniority
Mid-level, individual contributor