Support Specialist, Enterprise Technology
Core
Provide technical support for end-user workstations, hardware, software, and network issues across a distributed organization while ensuring security and privacy.
Role type
Enterprise IT Support Specialist
Builds
Seamless work environments for journalists and staff using Mac, Windows, iOS, Android, and cloud-first SaaS tools.
Domain
Nonprofit newsroom / Enterprise IT / Cybersecurity
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting hardware/software/network issues, cloud-first solutions (Google Workspace, Okta, Mosyle), Windows/Mac/iOS proficiency, security best practices, documentation, training delivery, inventory management
Preferred skills
Jira Service Management, Network+ or Security+ certification, executive user support experience
Technologies
Google Workspace, Okta, Slack, 1Password, Mosyle MDM, SecureDrop, Jira Service Management
Responsibilities
Troubleshoot end-user hardware, software, and network issues; support employee onboarding and system setup; maintain office technology and A/V hardware; manage technology life-cycle (inventory, procurement, refresh); document support processes; conduct user training on tools and security measures.
Seniority
Mid-level, hands-on IC
