Service Desk Engineer
Core
First and second-level IT support for digital workplace environments and essential business applications, including 24/7 security incident handling.
Role type
Service Desk Engineer (IT Support)
Builds
Maintains office networks, staff laptops, telephone systems, and critical business operations.
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, Microsoft technologies (Windows, Defender, Intune, Office 365, Azure, Exchange), Service desk tools, Ticketing systems, ITIL practices, Security operations awareness
Preferred skills
SOC experience
Technologies
Windows, Defender, Intune, Office 365, Azure, Exchange, MS 365, AD
Responsibilities
Diagnose and resolve IT incidents, requests, tasks, and problems; Installation, configuration, and maintenance of hardware and software; Maintain essential infrastructure such as office networks, staff laptops, and telephone systems; Document standards and procedures to facilitate troubleshooting; Software and Hardware Asset management; Liaising with IT vendors.
Seniority
Mid-level, hands-on IC