Customer Success Manager (German-speaking)
Core
Manage the customer lifecycle for DACH region clients, driving adoption, onboarding, and renewal for a security compliance automation platform.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer retention and revenue growth through successful onboarding and lifecycle management
Domain
Cybersecurity compliance automation (ISO 27001, GDPR, TISAX, SOC 2)
Required skills
Customer lifecycle management, DACH region market knowledge, ISO 27001/GDPR compliance expertise, cross-functional collaboration, project management, technical communication
Preferred skills
Knowledge of Intercom, ClickUp, Zapier, Notion, entrepreneurial mindset
Technologies
Intercom, ClickUp, Zapier, Google Spreadsheets, Notion, Gather
Responsibilities
Manage customer lifecycle from onboarding to renewal, improve CSM processes and infrastructure, serve as primary point of contact for DACH customers, drive business outcomes, write technical content for knowledge base
Seniority
Mid-level, hands-on IC