Customer Success Manager (German-speaking)
Core
Manage the customer lifecycle for DACH region clients to ensure service, support, and successful onboarding to increase retention and revenue.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer success processes and infrastructure for a compliance automation platform
Domain
Cybersecurity compliance automation (ISO 27001, GDPR, TISAX, SOC 2)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer lifecycle management, process improvement, cross-functional collaboration, technical concept explanation, project management, DACH region focus
Preferred skills
Knowledge base content creation, compliance expertise (ISO 27001, GDPR)
Technologies
Intercom, ClickUp, Zapier, Google Spreadsheets, Claude, Notion
Responsibilities
Manage customer lifecycle from onboarding to renewal, improve CSM processes and infrastructure, onboard and support customers through certification journeys, serve as primary point of contact for DACH region clients, drive clients to specific business outcomes, write and record educational and technical content
Seniority
Individual Contributor
