Customer Success Manager (all genders)
Core
Own the post-sales journey for mid-market and enterprise customers in the DACH region, driving renewals, expansion, and product value through hands-on support and feedback loops.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Post-sales processes, tooling, and structures for scaling the organization
Domain
Cybersecurity training / B2B SaaS
Required skills
Customer journey ownership, Net Revenue Retention (NRR) impact, hands-on technical problem solving, AI tool usage and automation, process building, stakeholder management, German and English fluency
Preferred skills
Cybersecurity or security awareness experience
Technologies
AI tools, no-code tools
Responsibilities
Manage customer onboarding to renewal and expansion; Guide customers to derive tangible value from the platform; Solve technical and practical issues directly; Collaborate with Sales to drive growth; Partner with Product and Engineering to define and pilot new features; Build internal tools and automate repetitive workflows
Seniority
Mid-Senior, hands-on IC