IT Help Desk Technician
Core
Provide Tier 1/2 technical support, manage hardware lifecycle, and ensure seamless connectivity for 500+ employees across onsite and remote environments.
Role type
IT Help Desk Technician (Tier 1/2)
Builds
Computer workstations, onboarding kits, and hardware repair solutions
Domain
IT Support / Desktop Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/macOS/ChromeOS troubleshooting, hardware repair and RMA processing, ticketing system management, asset management, new hire onboarding, knowledge base creation
Preferred skills
Zendesk, Okta, Jamf, Microsoft Intune, Google Workspace, Slack, TCP/IP/DNS/DHCP/VPN fundamentals, shipping and receiving logistics
Responsibilities
Manage and resolve help desk tickets, configure and ship new hire computers, perform hardware repairs and RMA processing, create knowledge base articles, participate in on-call rotation
Seniority
Individual Contributor, Entry to Mid-level