Principal Customer Success Manager
Core
Drive retention, renewals, and growth for Yubico's highest-value enterprise accounts by ensuring successful product adoption and acting as a trusted advisor to C-level executives.
Role type
Principal Customer Success Manager (Enterprise)
Builds
Customer value realization, account expansion, and retention for identity security products
Domain
Cybersecurity / Identity Access Management (IAM)
Deliverable
client delivery
Required skills
Enterprise account management, C-level executive engagement, strategic account planning, cross-functional resource marshaling, revenue expansion identification, scalable framework design, technical product mastery (IAM/Authentication), CRM proficiency
Preferred skills
Experience with multi-geographical enterprises, matrix team leadership, coaching and mentoring peers
Technologies
Salesforce, Gainsight, ChurnZero
Responsibilities
Enable successful YubiKey roll-outs and distribution to end users; Serve as a trusted advisor to C-level executives and technical teams; Own marquee accounts to drive retention and growth; Act as a proxy for leadership in cross-functional forums; Identify revenue expansion opportunities with Sales and Solutions Engineers; Design and roll out scalable CSM frameworks and playbooks; Coach peers and elevate team capabilities based on account trends.
Seniority
Principal, hands-on IC with strategic influence