Senior Solutions Engineer
Core
Second Solutions Engineer on a GTM team owning the technical lifecycle from pre-sales demos to post-sales custom builds and integrations for consumer brands.
Role type
Senior Solutions Engineer (Pre-sales & Post-sales)
Builds
Demo environments, asset libraries, custom workflows, and integrations for ecommerce CX stacks.
Domain
B2B SaaS / Ecommerce Customer Experience (CX)
Deliverable
production ML models | product features | client delivery
Required skills
Pre-sales demos and POC ownership, API/webhook integration, ecommerce CX stack knowledge, SOW drafting and pricing, technical discovery, cross-functional partnership.
Preferred skills
Usage-based pricing experience, LLM/AI agent product sales, custom-integration SOW writing, contact-center technology experience.
Technologies
Postman, Shopify, Gorgias, Zendesk, Kustomer, Dixa, LLMs, AI agents.
Responsibilities
Build and maintain demo environments and asset libraries, run live technical discovery sessions, lead end-to-end POCs and trials, scope and build custom integrations, draft and price Statements of Work, triage issues and feed product gaps to roadmap.
Seniority
Senior, hands-on IC
