L3 Technical Support Engineer
Core
Provide technical support and professional services for OPSWAT's OESIS Framework cybersecurity platform to enterprise customers, resolving issues, implementing solutions, and guiding IT teams.
Role type
Senior Technical Support Engineer / Professional Services Engineer
Builds
OPSWAT OESIS Framework security solutions for public and private sector organizations
Domain
Cybersecurity / Critical Infrastructure Protection
Deliverable
client delivery
Required skills
Technical troubleshooting, Windows Server administration, Linux networking concepts, macOS familiarity, cybersecurity fundamentals, log analysis, process improvement, customer relationship management, technical presentations
Preferred skills
Cybersecurity domain expertise (NAC, application control, patch management), scripting (Bash, PowerShell, Python), CDN management, vulnerability-to-patch workflows, onsite workshop leadership
Technologies
Windows, Windows Server, Linux, macOS, Virtual Machines, OPSWAT OESIS Framework
Responsibilities
Resolve customer technical queries and issues within SLAs, act as Technical Account Manager for skilled customers, deliver implementation and integration services, coordinate with global R&D and Product teams, support sales with technical demonstrations, improve internal issue management processes
Seniority
Senior, hands-on IC with mentorship responsibilities