Customer Success Manager (Enterprise Accounts)
Core
Own the post-sale customer relationship end-to-end for enterprise accounts, driving onboarding, adoption, executive alignment, and commercial renewals to ensure measurable security and business value.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Customer retention, adoption milestones, and strategic partnerships for enterprise security clients
Domain
B2B SaaS, Identity Verification, Security, IAM
Required skills
Enterprise account ownership, structured onboarding execution, executive stakeholder management, renewal forecasting, risk identification and mitigation, cross-functional coordination, strategic business reviews
Preferred skills
Experience in security, identity, IAM, or adjacent infrastructure products
Technologies
Pylon, HubSpot
Responsibilities
Lead structured onboarding journeys in partnership with Solutions Engineering and Support; Develop and maintain success plans aligned to customer goals and risk profiles; Drive ongoing adoption through regular check-ins and Strategic Business Reviews; Act as the primary point of coordination across Support, Engineering, and Product; Identify risk early and run clear mitigation plans; Own renewal motions end-to-end including forecasting and commercial conversations; Capture customer feedback and translate into actionable insights for Product
Seniority
Mid-Senior, hands-on IC