Senior Customer Success Manager
Core
Manage long-term relationships with strategic restaurant customers as a trusted advisor to ensure high adoption, retention, and ROI.
Role type
Senior Customer Success Manager
Builds
Cloud-based accounting and back-office operations platform for restaurants
Domain
SaaS / Restaurant industry
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic account management, executive stakeholder engagement, product adoption strategy, change management, escalation handling, cross-functional collaboration, industry best practices
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop long-term customer relationships leading to high adoption and retention; Ensure delightful experiences for clients during all stages of the customer journey; Strategize with customers to meet and exceed target goals and ROI; Handle escalations and work cross-departmentally to issue resolution; Set, drive, and guide project expectations with executive stakeholders; Facilitate change management across key stakeholders; Ensure customer success with the product post onboarding; Partner with Sales on expansion and growth opportunities; Infuse clients with industry best practices; Facilitate client meetings
Seniority
Senior, hands-on IC
