Support Engineer
Core
Technical support engineer bridging Customer Success and Engineering to resolve customer technical issues and translate feedback into engineering actions.
Role type
Support Engineer (Technical)
Builds
AI-powered marketing platform for 1:1 personalization (SMS, RCS, email, push)
Domain
MarTech / AdTech
Deliverable
client delivery
Required skills
HTML/CSS, SQL, incident management, cross-functional collaboration, technical troubleshooting, API documentation reading
Preferred skills
JavaScript, Liquid, TypeScript, Webhooks, REST APIs, MarTech/AdTech experience
Responsibilities
Communicate with customers via Zendesk/JIRA/calls to identify issues; translate customer feedback to engineering action; triage and mitigate issues including site events; escalate bugs to internal parties; develop strategic reusable solutions.
Seniority
Individual Contributor
