Print Service Desk Technical Customer Support Engineer
Core
Resolves simple to moderate technical problems involving hardware and software for internal and external businesses, guiding customers proactively to prevent issues.
Role type
Technical Customer Support Engineer
Builds
Technical solutions tailored to client requirements
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Root Cause Analysis, Scripting, Debugging, Knowledge Management, SLA management
Preferred skills
AWS, Linux, Unix, Java, Python, SQL, TCP/IP, SaaS, Automation
Technologies
Amazon Web Services, Linux, Unix, Java, Python, SQL, TCP/IP
Responsibilities
Resolve technical problems involving hardware and software, Guide customers proactively to mitigate problems, Construct and document technical solutions, Evaluate unique installations or configurations, Validate solutions to meet customer requirements, Facilitate partner integration, Contribute to Knowledge Management System (KMS), Collaborate with team members to meet SLA demands
Seniority
Mid-level, independent problem solver
