Bilingual Sales & Customer Service Representative
Core
Bilingual sales and customer service representative managing inbound/outbound calls, converting leads to paid driving lessons, and coordinating schedules for a driving school.
Role type
Bilingual sales & customer service representative
Builds
Scheduled and paid driving lessons for prospective students
Domain
Education services / Driving school
Deliverable
client delivery
Required skills
Fluent English (C1–C2) and Spanish, inbound/outbound calling, sales conversion, scheduling coordination, objection handling, documentation, basic bookkeeping
Preferred skills
Experience in call center/telesales/education services, familiarity with QuickBooks, scheduling systems, Square, RingCentral, Excel, Google Sheets, Trello
Technologies
Square, RingCentral, Excel, Google Sheets, Trello, QuickBooks
Responsibilities
Handle inbound calls explaining services and pricing; make outbound calls to leads; convert completed classroom students to paid driving lessons; address pricing and scheduling objections; present package benefits and close sales; communicate student progress to parents; coordinate driving lesson schedules across instructors and fleet; follow up on missing documentation; maintain accurate scheduling records; resolve customer complaints; document calls and outcomes without a dedicated CRM; assist with basic bookkeeping tasks.
Seniority
Individual contributor, mid-level (2+ years experience)